NEW COVID-19 RETURNS & EXCHANGE POLICY TO STORE
RETURNS & EXCHANGES
In light of the current pandemic we have changed how orders can be returned to our shop. Although our returns policy is unchanged whereby returns must be returned within 28 days in their original condition, packaging and tags included (full returns policy and procedures can be found by clicking this link returns form, they can no longer be taken into our shop. As from Monday 8th June, all returns will be dropped at the collection point in a sealed bag accompanied with a returns form filled out. This can be downloaded by using the same link relating to our returns procedure. At the time of drop off, please press the silver buzzer and explain to a member of the team that you have a return you would like to drop off.
Unfortunately due to the current pandemic and social distance guidelines, we are unable to process a return whilst you wait, this will be processed by the internet team as promptly as possible.
We’d like to thank you for your continued support and understanding in this challenging time for us all.
Standard Returns Policy
Fosters Schoolwear hopes that that you are absolutely satisfied with all of your uniform requirements. If at any time you need to return an item we are always here to help. Our simple 28 day returns policy gives you time to return any item* if it isn’t right for you, providing the item is unworn, in its original condition along with its swing ticket. All returns must be accompanied with a returns form or your receipt to show proof of purchase.
All items can be sent to our return address (12 Birchanger Industrial Estate, Bishop’s Stortford, Hertfordshire, CM23 2TH), alternatively they can either return to one of our school’s designated pop-up shops or by going into our store. Fosters Schoolwear will reimburse your postage only if the item is faulty or sent out in error, for all other returns the customer will pay the postage. Only a maximum of £6.00 will be refunded for postage.
This returns policy does not affect your statutory rights.
Fosters Schoolwear’s Online Return Policy
We ask that all items are returned to us in their original condition and packaging along with the attached labels/swing tickets. Any returns that fall outside of the 28 days will not be accepted, unless it has been approved by a Director. Any returns that fall outside of the 28 days period, may take longer whilst seeking approval from a Director. If for any reason a return is not accepted you will be asked to pay the returned postage costs.
For any item that is deemed to be faulty, it can be returned within 3 months of when it was purchased. This will be inspected by us and if it is considered to be a manufacturing fault, the item will be replaced or refunded. All items that fall outside of the 3 months will require approval from a Director. If for any reason a return is not accepted you will be asked to pay the returned postage costs.
*Please note that your right to return items does not apply to the products that come under the following categories, unless for any reason they are faulty:
- Items that are specially made to order. This includes any items personalised with initials or names.
- Socks and Tights
- Under garments and Mouth guards
All refunds will be processed within 2 weeks of receipt of returns. The refund will be made in the same way as payment. We strongly recommend that a postal receipt is obtained for your return and that you check the value is protected in the event of being lost in transit. We may make a deduction for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the refund no later than 14 days after the receipt of your returned goods.
Any items that require exchanging that aren’t faulty need to be unworn and in re-saleable condition. Any exchanges will need to be accompanied with one of our returns forms. Failure to do so will result in a delay in processing your return. If you are unsure how to fill in one of our returns forms, please call our customer services on 01279 653865.
All returns will be processed by our returns department within 24-48 hours of receipt of goods. This can be longer during our busy summer season. If for any reason there is a difference in cost for your returns, a member of our customer services team will contact you to advise of the amount that is owed or due to be refunded.
Any items that are out of stock that are required to fulfil an exchange will be placed on back order and you will be notified accordingly.
Incorrect Orders/Faulty Products
If there are any items that are sent to you incorrectly or if an item is found to be faulty. You will need to call our customers services on 01279 653865. It is important to make sure that you keep your postal receipt as the returns remain your responsibility until such a time they are delivered to us. For any items that are faulty or sent incorrectly, we will reimburse the cost of your postage upto the value of £6.00.
Exchanges for Overseas Orders
All returns for overseas orders will need the return fee paid for by the customer. If there is an exchange required, please return the incorrect items for a refund and place a new order online for the correct item. Unfortunately due to the high cost of overseas delivery, it is too prohibitive for us to process exchanges.