Our standard delivery costs are based upon sending to the UK Mainland only. For all areas outside of UK Mainland, please note that subject to your specified delivery address the delivery charge will change accordingly.
All orders up to the value of £10 incur a £4 carriage charge, orders with a value between £10.01 – £99.99 incur a £6 carriage charge, all orders over £100.00 are free of carriage… so why not club together with your friends and place an order together! The more you buy the more you save. Bespoke garments may take longer, but you will be informed of this at the time of purchase and kept in touch with any delays in your order or stocking issues. We aim to dispatch all orders placed before 2pm the same day, all orders placed after 2pm are dispatched the next working day.
Please note that our merchant services provider will verify cardholder’s addresses and if the address is not that of the cardholder your goods will not be sent. All deliveries must be signed by an authorised person at the delivery address, special delivery arrangements can be made but we will need your confirmation to arrange this. You must notify us of non-receipt of goods within 7 working days of placing your order. Any items due for delivery after that time will be notified by e-mail or phone.
All deliveries are made by either our couriers Parcelforce or by Royal Mail 1st Class Post, this is subject to the size, weight and value of your order. If Parcelforce is delivering your parcel, you will receive an email on the day of delivery giving you a 1 hour window for delivery. This helps someway in planning your day and not having to wait in all day for that delivery.
We also offer a Click & Collect service. This is a FREE service whereby collection will be from our shop in Bishop’s Stortford. Collection of orders must be made within 1 month of notification that your item(s) is/are availability to collect. If however, items are not collected within this time, they will automatically be returned to stock with the order needing to be reprocessed. Alternatively, with some schools we have an agreement whereby your order can be delivered to your child’s school for collection labelled with their name and class.
Upon completion of your order you will receive an email to explain it has either been dispatched or is ready for collection.